Frequently Asked Questions
Note to Creativity Readers
In continuing efforts to better serve our readers and the increasingly important topic of creativity, Creativity Magazine will be integrating with its sister publication, Advertising Age.
What this means to print subscribers: Creativity Magazine will no longer publish in its current quarterly form. Much of the content that was covered in the print magazine will now appear in print form in Advertising Age.
Creativity Online will remain the industry hub that it is. The site is the premier daily showcase of the best work from every creative discipline and from every creative center around the world. The site will function as it always has for our viewers (actually, it will function better. More on that below). Now, however, the site's content will also be served up to Ad Age's large and influential audience of marketers, agencies and media companies.
Our sibling Ad Age is the world's leading source of insight and intelligence on marketing and media. Through the years it's become more and more evident that the two products together are more than the sum of their parts; that marketers and their agencies need to understand and employ creativity, while creatives of all stripes need to understand brands' business objectives. What a perfect time, then, to unite the leading global resource for creatives with the leading global resource for brands. Uniting Ad Age and Creativity means bringing the best creative ideas to a wider range of players and creating a bigger platform for the discussion of creativity.
What to expect:We've revamped Creativity Online's video player and search engine to offer more functionality to our users — and we're undertaking further design and functionality upgrades to offer our viewers an even more useful resource and robust experience.
In the new year, we'll be announcing another major initiative that will add another layer of utility to the site.
Ad Age will feature the best work from Creativity throughout its product offering—on the Ad Age homepage, in its newsletters and in the magazine. You can already see all the work chosen by Creativity at adage.com/bestads, and the Ad Age Daily, which reaches more than 200,000 marketing and media execs, will feature Creativity's top pick every day.
Creativity editors will guide creative content on Ad Age (and, of course, will continue to run Creativity Online). Ad Age will feature much of Creativity's key editorial content in the pages of its print issues—including reports like the Creativity 50, the Production Company Report, the awards report, top creative companies and more.
For paid subscribersIf you are an existing Creativity subscriber...
..and have a paid Creativity-online account, you will be given an extension on your online subscription.
..and do not have a paid Creativity-online account, but have a paid Ad Age subscription, you will be given an extension on your Ad Age subscription.
..but do not have either a Creativity-online or Ad Age subscription, you will be given an Ad Age subscription.
Choose from the following FAQ categories:
- General
- Editorial Content
- Work On The Site/Submissions
- Subscriptions
- Advertising
- Data
- Website Issues
- Contacts
GENERAL
About Creativity
What is Creativity?
Creativity is the leading media brand of the creative community in advertising, marketing and design. Creativity provides a showcase of the best ideas across all areas of consumer culture, an exploration of the techniques behind the work and insight into the people and trends shaping the industry. Creativity Online provides the industry's foremost creative meeting place—with a daily showcase and searchable archive of the work that matters, news, opinion, analysis and audience feedback. Creativity is a sibling to Advertising Age, both of which are products of Crain Communications.
If your items are small enough to go through email, please send work to the editors. Alternatively, you can upload the work to your own server and send download instructions to the editors, or you can send through a large file delivery service like yousendit.com.
Please submit video to the following specs:
Dimensions: 640x480 (4:3 aspect ratio) or 640x360 (16:9 aspect ratio)
File Type: MPEG or Quicktime movie, NTSC format.
All videos will be encoded to flash and will play in a 619x364 widescreen player (16:9 aspect ratio). The player accommodates 16:9 but will respect the 640x480 and all aspect ratios.
Print or poster items, design items or images of work and campaign elements in situ should be submitted as 72dpi RGB JPEGs, max size 2880 pixels.
Interactive work can be submitted simply be sending along a link to its home on the web, but remember if the URL changes and it's kept alive on an agency server to give us an update so we can reroute our users accordingly.
Also please include full creative credits along with all work as well as a brief note explaining or introducing the items.
How can I submit work for the Creativity Awards?
May's annual Creativity Awards recognize the best ideas and work from all media. We don't solicit entries; instead we ask our creative audience to nominate work. Anyone can nominate work via Creativity Online; Watch for postings on the site early in the year concerning when nominations are open. In the meantime, visit the Creativity Awards site for an overview of the event.
What if I see something that's incorrect?
If you see an incorrect or omitted credit, contact the editors.
I submitted a spot, when are you going to post it?
Our editors post the best, most notable or interesting spots daily. Not all work sent in is posted. Usually, work will be posted within a few days of our receiving it. Unfortunately, we can't confirm receipt of every item we receive due to volume, and we can't return phone calls inquiring about receipt of work, also because of the huge volume of those calls we get. If you've sent something and you're concerned it might not have arrived, email the editors.
I submitted a comment about an ad, why doesn't it appear on the site?
We will remove any comments we consider inappropriate - from cheerleading from those involved in the ad in question, comments that are personal or needlessly harsh and comments from those who clearly have an agenda either in favor of or against a particular item, agency or person. We only post comments we feel add something constructive (positive or negative) to the community's discussion of the work.
Press Releases
Where do I send press releases?
Please send press releases to the editors.
Where do I send letters to the Editor?
Letters related to material in the monthly print edition of Creativity magazine and letters related to material appearing on Creativity Online should be sent directly to Teressa Iezzi
How can I get an editorial calendar?
Contact creativityeds@creativity-online.com [(212) 210-0246].
I'm a TV/Radio/Print reporter who needs comment from Creativity. Who should I contact?
Contact Creativity editor Teressa Iezzi.
SUBSCRIPTIONS
How do I subscribe, renew my subscription, or inquire about existing subscriptions?
You can find subscription information at Creativity Online or by contacting our customer service department at subs@crain.com or by phone at (888) 288-5900. You can also contact us via fax at (313) 446-6777 or mail to Creativity, 1155 Gratiot Avenue, Detroit, MI 48207.
How much does a subscription cost?
1 year of Creativity-online is $99.95 for new subscribers. Your subscription includes a full year of subscriber-only access to Creativity-Online.com
I'm trying to purchase a subscription but am having trouble, what can I do?
Call our customer service department at (888) 288-5900, or email them at subs@crain.com.
How much of the site is free? Why can I view some spots for free but not others?
All content is free for seven days after it is posted. After seven days you will need a subscription to access it.
Do you have bundle subscriptions?
We currently have group subscriptions. Call Pam Booth at (313) 446-0358 for more info.
How do I sign up for the newsletters? Are they free?
Yes, the newsletters are free. Sign up here, at the bottom of the page.
What are your Terms of Service and Privacy Policy?
Visit our website's Privacy Policy page.
ADVERTISING
I'm interested in advertising in Creativity or on Creativity Online. How can I do that?
Please contact Roberto Guerra at rguerra@crain.com or (212) 210-0241.
How much do ads cost in Creativity Online and Creativity magazine?
Different rates apply for different sizes and advertising frequencies. Here are our full print and interactive rate cards.
Is there an online media kit?
Yes.
Production
I am running an campaign on Creativity Online; what are your production specs?
Here are our interactive production specs.
All interactive creative must be received at least 5 business days prior to start of schedule. Send it to Sherry Emard at semard@crain.com.
DATA
Licensing/Reprinting Creativity ContentI want to reprint an article from the Creativity print edition or the Creativity Online web site in a print publication or web site. Who should I contact?
For reprints of print or online articles, contact Catherine Wiencek at FosterReprints, (866) 879-9144 or adagereprints@fosterprints.com.
WEBSITE ISSUES
Logging In/Your ProfileI'm having a problem logging in, why?
This could be due to various reasons. Call our customer service department at (888) 288-5900, or email them at subs@crain.com.
How do I change my email address on your site?
Log on to Creativity Online and visit your profile page. Change the e-mail address field and click "submit" at the bottom of the page. You will now be able to login with the new e-mail address.
How can I change my password?
Log on to Creativity Online and visit your profile page. Enter your new password in both fields under "Create a Password" and click "submit" at the bottom of the page. Your password will be updated.
I forgot my password. What do I do?
Visit Creativity Online and click "forgot your password". Enter the e-mail address with which you set up your account and submit. Your password will be sent to the e-mail address.
How do I change my personal information?
Log on to Creativity Online and visit your profile page. Change whichever information you choose on the page. Click "submit" on the bottom of the page. (Please note this will not change your print magazine subscription info, only website info.)
Sometimes after having been on the site and I close out and later on go back in, I'm still logged on. Why?
This is because you didn't log out from the site. To log out of the site click on the "logout" button. If the browser is closed without logging out this way the browser will appear as already logged in when re-opened.
Can two people use the same login details?
No, each user must create a unique login.
An employee has left the company and did not leave login details, how can I update them online?
Contact Customer Service at (888) 288-5900, or email subs@crain.com.
Technical Issues
Why can't I view the videos on your site?
You'll need the latest version of Flash, available free from Adobe, to view the videos on our site.
Why does Creativity Online use a Flash player?
Flash allows us to compress video and keep the file size down and quality high. So we're bringing your better quality spots at comparable heaviness.
Can I embed your videos on my site?
Not usually. Since most items are only available for a limited time it might get a bit frustrating. But please contact the editors if you're a specialty publication and want to feature content related to your line of coverage—we may be able to work something out.
CONTACTS
Editorial Contacts
Creativity, 711 Third Avenue, 2nd Floor,
New York, NY 10017-4036
Tel: 212.210.0100, Fax: 212.210.0111
Creativity Editor: Teressa Iezzi, tiezzi@creativity-online.com
Managing Editor: Ann Diaz, adiaz@creativity-online.com
Sales Contacts
Sr. Account Manager, Technology: Roberto Guerra, rguerra@creativity-online.com
