Frequently Asked Questions
Choose from the following FAQ categories:
- Editorial Content
- Work On The Site/Submissions
- Website Issues
What is Creativity?
Creativity is the leading media brand of the creative community in advertising, marketing and design. Creativity provides a showcase of the best ideas across all areas of consumer culture, an exploration of the techniques behind the work and insight into the people and trends shaping the industry. Creativity Online provides the industry's foremost creative meeting place - with a daily showcase and searchable archive of the work that matters, news, opinion, analysis and audience feedback. Creativity is a sibling to Advertising Age, both of which are products of Crain Communications.
If your items are small enough to go through email, please send work to the editors. Alternatively, you can upload the work to your own server and send download instructions to the editors, or you can send through a large file delivery service like yousendit.com.
Please submit video to the following specs:
Dimensions: 640x480 (4:3 aspect ratio) or 640x360 (16:9 aspect ratio)
File Type: MPEG or Quicktime movie, NTSC format.
All videos will be encoded to flash and will play in a 619x364 widescreen player (16:9 aspect ratio). The player accommodates 16:9 but will respect the 640x480 and all aspect ratios.
Print or poster items, design items or images of work and campaign elements in situ should be submitted as 72dpi RGB JPEGs, max size 2880 pixels.
Interactive work can be submitted simply be sending along a link to its home on the web, but remember if the URL changes and it's kept alive on an agency server to give us an update so we can reroute our users accordingly.
Also please include full creative credits along with all work as well as a brief note explaining or introducing the items.
What if I see something that's incorrect?
In the case of credits that need to be added or changed, please submit the corrections to the editors as follows:
1) Name (Client/Title) of the work item in question.
2) URL of the work item on Creativity-online.com.
3) Credit changes, as they should appear on the site.
Hasbro: Let's Play
Chief Creative Officer: Bill Bixby
Copywriter: Jane Eyre (not Air)
Musical Artist (not sound designer): Peebo Bryson
Editor: Paul Reubens
4) Things that will delay the process: re-sending an entire list of credits when only a few need to be changed, or sending requests like "Can you add Sally Draper as assistant editor to the Nike spot that you posted today?" Please follow above format as closely as possible.
I submitted a spot, when are you going to post it?
Our editors post the best, most notable or interesting spots daily. Not all work sent in is posted. Usually, work will be posted within a few days of our receiving it. Unfortunately, we can't confirm receipt of every item we receive due to volume, and we can't return phone calls inquiring about receipt of work, also because of the huge volume of those calls we get. If you've sent something and you're concerned it might not have arrived, email the editors.
I submitted a comment about an ad, why doesn't it appear on the site?
We will remove any comments we consider inappropriate - from cheerleading from those involved in the ad in question, comments that are personal or needlessly harsh and comments from those who clearly have an agenda either in favor of or against a particular item, agency or person. We only post comments we feel add something constructive (positive or negative) to the community's discussion of the work.
Where do I send press releases?
Please send press releases to the editors.
Where do I send letters to the Editor?
Letters related to material appearing on Creativity Online should be sent directly to Ann Diaz
How can I get an editorial calendar?
Contact email@example.com [(212) 210-0246].
I'm a TV/Radio/Print reporter who needs comment from Creativity. Who should I contact?
Contact Creativity editor Ann Diaz.
How do I subscribe, renew my subscription, or inquire about existing subscriptions?
You can find subscription information at Creativity Online or by contacting our customer service department at firstname.lastname@example.org or by phone at (877) 320-1721. You can also contact us via fax at (313) 446-6777 or mail to Creativity, 1155 Gratiot Avenue, Detroit, MI 48207.
How much does a subscription cost?
1 year of Creativity-online is $99.95 for new subscribers. Your subscription includes a full year of subscriber-only access to Creativity-Online.com
I'm trying to purchase a subscription but am having trouble, what can I do?
Call our customer service department at (877) 320-1721, or email them at email@example.com.
How much of the site is free? Why can I view some spots for free but not others?
Visitors can click on three items before they are prompted to log in. After three clicks, all content is only accessible to subscribers.
Do you have bundle subscriptions?
We currently have group subscriptions. Call Pam Booth at (313) 446-0358 for more info.
How do I sign up for the newsletters? Are they free?
Yes, the newsletters are free. Sign up here, at the bottom of the page.
What are your Terms of Service and Usage Policy?
Visit our website's Terms & Usage Policy page.
Please contact Jim Whelan at firstname.lastname@example.org or (212) 210-0139.
How much do ads cost in Creativity Online?
Different rates apply for different sizes and advertising frequencies. Our rates are available via our mediakit.
Is there an online media kit?
I am running an campaign on Creativity Online; what are your production specs?
Here are our interactive production specs.
All interactive creative must be received at least 5 business days prior to start of schedule. Send it to Sherry Emard at email@example.com.
I want to reprint an article from the Creativity Online web site for a print publication or web site. Who should I contact?
Contact Catherine Wiencek at FosterReprints, (866) 879-9144 or firstname.lastname@example.org.
I'm having a problem logging in, why?
This could be due to various reasons. Call our customer service department at (877) 320-1721, or email them at email@example.com.
How do I change my email address on your site?
Log on to Creativity Online and visit your profile page. Change the e-mail address field and click "submit" at the bottom of the page. You will now be able to login with the new e-mail address.
How can I change my password?
Log on to Creativity Online and visit your profile page. Enter your new password in both fields under "Create a Password" and click "submit" at the bottom of the page. Your password will be updated.
I forgot my password. What do I do?
Visit Creativity Online and click "forgot your password". Enter the e-mail address with which you set up your account and submit. Your password will be sent to the e-mail address.
How do I change my personal information?
Log on to Creativity Online and visit your profile page. Change whichever information you choose on the page. Click "submit" on the bottom of the page.
Sometimes after having been on the site and I close out and later on go back in, I'm still logged on. Why?
This is because you didn't log out from the site. To log out of the site click on the "logout" button. If the browser is closed without logging out this way the browser will appear as already logged in when re-opened.
Can two people use the same login details?
No, each user must create a unique login.
An employee has left the company and did not leave login details, how can I update them online?
Contact Customer Service at (877) 320-1721, or email firstname.lastname@example.org.
Why can't I view the videos on your site?
You'll need the latest version of Flash, available free from Adobe, to view the videos on our site.
Why does Creativity Online use a Flash player?
Flash allows us to compress video and keep the file size down and quality high. So we're bringing your better quality spots at comparable heaviness.
Can I embed your videos on my site?
Not usually. Since most items are only available for a limited time it might get a bit frustrating. But please contact the editors if you're a specialty publication and want to feature content related to your line of coverage - we may be able to work something out.
Creativity, 711 Third Avenue, 2nd Floor, New York, NY 10017-4036
Tel: 212.210.0100, Fax: 212.210.0111
Creativity Editor: Ann Diaz, email@example.com
For questions about advertising on Creativity Online, contact Jim Whelan firstname.lastname@example.org