Creativity

Now You Can Do Virtually Nothing to Order Domino's Pizza

Pizza chain introduces zero-click ordering

By Jessica Wohl. Published on Apr 06, 2016

Editor's Pick

Domino's has found another way to speed up and simplify the already not too tough task of ordering pizza.

On Wednesday the chain plans to announce Zero Click, an app that will place a customer's saved "Easy Order" almost as soon it is opened. After a 10-second countdown clock ticks down on the screen, the order is in.

"It's an ordering application that really doesn't require you to do anything," said Chief Digital Officer Dennis Maloney.

It is the latest tech update from Domino's, which previously introduced ordering via Amazon Echo, smartphones, smartwatches, smart TVs, smart cars, texts and tweets. The new Zero Click process requires even less effort than those previous iterations, all of which Domino's collectively calls AnyWare ordering.

"We like to say we used to be a pizza company that sold online and we've now become an e-commerce company that sells pizza," said Mr. Maloney.

Customers can pause the app's countdown clock, if necessary, and can then cancel the order. Still, downloading the app and linking it to a Domino's profile is an opt-in experience that "is kind of for power users," said Alex Guerri, VP-account director at CP&B, Domino's creative agency. He said the countdown timer "does add a little bit of adrenaline to the experience."

Adding new and unique ordering options helps keep the Domino's brand in people's minds. Even if consumers don't use the tech-savvy systems, the buzz they generate may help Domino's snag an order instead of competitors such as Little Caesars, Papa John's, Pizza Hut or smaller chains.

"While it does seem like one click is trivial, we thought, 'Why do we even need that one click?'" said Mr. Guerri. "We like to say we use innovation as advertising."

Read more about Domino's Zero Click on Adage.com.

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About

Credits

Date
Apr 06, 2016
Agency:
Crispin Porter + Bogusky Boulder
Client:
Domino's

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